Shipping policy

All of our products are digital. No physical item is shipped. This policy explains how, where, and when your reading is delivered.

Digital-only product

You are purchasing a custom digital tarot-inspired reading delivered as written content. We do not ship any physical goods and we do not charge shipping fees.

Delivery methods

  • By email to the address you provide at checkout;
  • As a downloadable PDF or private download link.

Delivery estimate

You write your question on the product page before checkout. Standard letters are delivered within 24 hours of your order (1 hour with Rush).

What can delay delivery

  • Payment review or fraud-prevention checks;
  • Incomplete or unclear customer question;
  • Periods of high order volume;
  • Technical issues, platform outages, or force majeure;
  • Email deliverability problems or an incorrect email address.

What you should check

  • Confirm your email address is spelled correctly at checkout;
  • Check your spam, junk, and promotions folders;
  • Add hello@moonveilreflections.com to your contacts so it does not get filtered;
  • Make sure your inbox is not full.

If delivery fails or is late

Email hello@moonveilreflections.com with your order number and the email used at checkout. We will resend, correct delivery, or, where applicable, apply our Refund & Cancellation Policy.

No shipping, no physical returns

No physical product is shipped, so there are no shipping fees, customs charges, or physical returns.

Moonveil Reflections is operated by ORIENT DIGITAL WORKS LLC, 30 N Gould St, Ste R308, Sheridan, WY 82801, United States.