FAQ

We sell custom digital tarot-inspired readings — written reflections delivered to you online. They are intended for entertainment and self-reflection.

No. All of our products are digital. Nothing is shipped.

By email, as a PDF, through a private download link, or in your customer account / order page on moonveilreflections.com.

Standard letters are delivered within 24 hours. With Rush at checkout, your letter is delivered within 1 hour. Timing may vary depending on order volume, payment review, missing customer information, technical issues, and email deliverability.

No. This is a one-time purchase. No subscription. No per-minute charges. No live chat. You pay once and receive one written PDF letter — yours to keep forever.

Each reading is custom-prepared. Timing depends on current order volume, payment review, whether we have all the information we need from you, and technical conditions on our side and yours.

No. Tarot-inspired readings are symbolic, subjective, and interpretive. They are offered for entertainment and self-reflection only and do not guarantee specific outcomes.

No. Readings are not medical, legal, financial, psychological, therapeutic, emergency, or other professional advice. For those matters please consult a qualified professional.

We do not provide readings as a substitute for medical, legal, financial, psychological, immigration, court, emergency, or other professional advice. We also do not provide death predictions, pregnancy certainty, diagnosis, investment decisions, legal outcome predictions, or emergency guidance.

You can cancel and request a refund before preparation has begun. Once preparation has begun or the reading has been delivered, custom digital readings are generally non-refundable, except where required by applicable law. See our Refund & Cancellation Policy.

Yes, before preparation has begun. Email hello@moonveilreflections.com with your order number as soon as possible.

Share the question or theme you would like the cards to reflect on, written in your own words. Helpful context (without sensitive personal data) is welcome.

Please do not submit medical records, government IDs, passwords, bank account or full payment details, legal documents, explicit content, third-party private information without permission, or any other highly sensitive personal data.

Our services are intended for adults aged 18 and over. If you are under the age of majority in your location, you may only use or purchase our services with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

No. Payments are processed by Stripe or other third-party processors. We do not see or store full card numbers.

Contact us at hello@moonveilreflections.com with your order number and the correct email address. We will resend to the corrected address.

First check your spam, junk, and promotions folders. Add hello@moonveilreflections.com to your contacts. If the reading still has not arrived after the delivery window, email us with your order number and we will resend, correct delivery, or apply our refund policy where required by applicable law.

Yes. EU and UK customers may have withdrawal or cancellation rights for distance purchases. For custom digital content where you expressly consent to immediate preparation or delivery, those rights may end once preparation begins or the content is delivered, where permitted by applicable law. See our Regional Consumer Rights Notice.

Yes. Nothing in our policies excludes the non-excludable consumer guarantees under Australian Consumer Law. If a product or service fails to meet a non-excludable guarantee, you may be entitled to a remedy.

Yes. Federal and provincial consumer protection laws may apply, and some rights cannot be excluded by our policies. If you are located in Quebec and require assistance in French, please contact us at hello@moonveilreflections.com.